A premium audit involves a review of your business operations and exposures. When your policy was originally written, your premiums were developed based upon estimated exposures that were provided on your insurance application. The purpose of the audit is to determine what the actual exposures were for the period which the policy was in effect. Most insurance policies will run for a one year period and at the conclusion of the policy period a premium audit is conducted to determine the actual exposures for the effective term.

Premium audits are standard practice in the insurance industry and they should not be considered anything more than routine business practice. Your insurance policy permits the insurance carrier to inspect premises and review financial records related to applicable exposures. In certain instances carriers are required by State regulators to conducts premium audits. Additionally, premium audit data is needed for rate-making purposes, to deter fraud and to ensure each policyholder is paying the correct premium based on their business exposures.

If you received a letter to conduct an audit via our web-portal, the letter will outline what specific records you will need to complete the audit online. Upon your initial login the records required are also displayed for your review. You may login to the web-portal as often as necessary to complete the audit assignment.

Common items are listed below:

• Description of Operations 
• Addresses of Locations
• Principals (Owners/Officers/Partners/Members) Information including title, name, state and duties
• Payroll or Sales data for auditable period (depends on your type of policy)
• Verification Data (941s or Sales Tax Returns – depends on your type of policy)
• Certificates of Insurance for subcontractors used, along with name, description of work, state and amount paid.

First, don’t worry!  Any mistake can be fixed.  Our exceptional customer support is available to help you from 7 am to 6 pm CT Monday through Friday by emailing support@zoomaudits.com or calling 877-551-9666, Option 1.

Our staff is committed to providing you with a positive premium audit experience. If you have any questions or concerns or are uncomfortable doing your premium audit online, contact our support team at 877-551-9666.  We will be happy to work with you in a manner that you are comfortable with.

Once the audit has been completed and sent to your insurance carrier we can no longer review/modify the audit results without authorization. You should contact your insurance agent to dispute the audit results with the insurance carrier. The insurance carrier may elect to reopen the assignment with ZOOM and we will contact you to review and revise the audit accordingly.